Name: *

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GENERAL

Question 1

How are you satisfied with our product?

1: very dissatisfied 2: slightly dissatisfied 3: neutral 4: satidfied 5: very satisfied

Question 2

How do you rate our after-sales service (replacement parts and repair)?

1: very dissatisfied 2: slightly dissatisfied 3: neutral 4: satidfied 5: very satisfied

Question 3

Does our product meet user needs/satisfation?

1: not at all well 2: slightly well 3: moderately well 4: very well 5: extremely well

Additional comments, suggestions, requests :

POST-DELIVERY

Question 4

How were you satisfied with order processing?

1: very dissatisfied 2: slightly dissatisfied 3: neutral 4: satidfied 5: very satisfied

Question 5

Was the delivery service in line with your expectations?

YES NO

Additional comments, suggestions, requests :

POST-REPAIR

Question 6

How do you rate the repir time and cost?

1: very dissatisfied 2: slightly dissatisfied 3: neutral 4: satidfied 5: very satisfied

Additional comments, suggestions, requests :